How Should Hotels Handle Unruly & Unauthorized Visitors?
Has your hotel recently dealt with unruly or unwelcome visitors? Unfortunately, these situations arise rather frequently in the hotel and hospitality industry. Even small hotels and motels face guests who act recklessly or loudly, and criminal activity is also not unheard of.
When facing unruly or unauthorized visitors around your hotel, you want to ensure everyone on the premises is safe and secure. Unparalleled Security is here to assist you!
If you're wondering how to handle proven or dangerous visitors or guests, start with these five steps.
1. Train Employees in Security Protocols
The first step in handling difficult or dangerous guests is training. Every single employee at your hotel should know the security protocols you have in place. While each hotel is different with its own unique rules, every person you hire should know what to do.
The protocol for dealing with loud guests is likely different from the steps for addressing potentially criminal behavior. Consider putting together training materials. It's also vital to make it easy for employees to call security or police professionals when necessary.
2. Install Security Cameras
Having a security camera around your hotel is a must. If you haven't already, it's time to set these up in the hotel's common areas and around the parking lots. While security cameras won't necessarily stop bad behavior, they can help you identify where the problem is happening.
They can also be great backup insurance if a situation arises and an injury occurs because they give your security department and hotel the proof needed to support any claims or emergency situations.
3. Hire Security Professionals
The most effective way to ensure unruly or unwelcome guests are handled safely is to work with security professionals. Security guards can generally monitor for suspicious activity. And, if any concerning situation arises, they can act.
Security guards provide support and protection to your employees so they don't have to confront difficult visitors or guests alone.
4. Stay on Top of Security Audits
Even if you have the highest quality security personnel, it only takes one unruly visitor to create a huge problem. You can never be prepared enough, so review your security procedures regularly to spot areas of weakness around the property that need extra coverage and have a solid plan in place that can be executed with confidence if needed.
5. Invest in Patrols for Exterior or Hidden Spaces
Unauthorized visitors can be a problem any time of the year, and it's tough to keep track of who's on the property, especially if you have a restaurant or bar open to the public.
While the interior spaces might be easier to manage, areas that give easy access to the public or parking lots that don't have in-person security can become targets for individuals who may be unruly or up to no good. People are more likely to act disorderly in these areas, or thieves might take advantage of unsupervised parking areas and help themselves to your guest's vehicles.
Adding extra measures for the exterior in hidden places and around the property will make a difference, and incorporating security patrols is an excellent way to mitigate the risk. On-foot and vehicle patrol services done by expertly trained guards can offer you more security, take care of unruly and unauthorized visitors quickly, and create a safer environment for your guests.
At Unparalleled Security, we offer armed or unarmed security guards, so reach out to our team with any questions!
Protect Your Hotel Guests, Employees, & Property
Because so many people stay and leave hotels, having security guards or other security services in place ensures protection and safety for everyone. At Unparalleled Security, we have decades of experience protecting hotels in the Twin Cities area.
Call our Minneapolis office today at 651-300-1515 or reach out to us online to request more information about hotel security.